• Pharmacy integration continues to gather momentum, providing evidence that the group's pharmacy model is effective
• After a disappointing performance, the core Clicks brand has started to show the early signs of a turnaround
• UPD produced an outstanding performance, despite a challenging regulatory environment

Review of the Year

• Discom recorded its best operating profit performance for the past five years, and continues its strong presence in the ethnic hair care market
• The Entertainment division performed strongly, with its pricing strategy and the diversification into entertainment merchandise
proving a success
• The conversion to an enterprise-wide information systems platform which will transform business processes was successfully completed
• Senior appointments and changes to the group's leadership structure have enhanced the depth and experience of the management team